Terms and Conditions

General terms & conditions:

Bookings for tours and bike rentals are formally accepted and confirmed by e-mail, SMS/text, WhatsApp, or telephone. However, we prefer to communicate through email, unless you want to book on short notice.

The service is considered booked/confirmed when we have received full payment.

Methods of payment:

Or a direct bank transfer into our account. We also accept cash in ISK, EUR and USD for day rentals.

Minimum number of guests

All our tours are private tours. If the tour has been paid it goes ahead.

Cancellation policy and refunds for bicycle rentals and private tours

Cancellations must be made in writing via email to our regular email address for Reykjavik Bike Tours.

If you cancel your city tour and/or bicycle rental with us, Reykjavik Bike Tours reserves the right to keep the fee as follows:

  • 10 % of the price is non-refundable; this percentage reflects our cost of booking and preparing your tour.
  • 50% of the price, if cancelled formally 7 days until 48 hours prior to departure.
  • 100% of the price, if cancelled within 2 days (48 hours) prior to departure.
  • There is no refund for “no-show” on the day of travel. 
  • No refund is made for any unused parts of a tour/bicycle rental or service.
  • The final number of participants given 48 hours before city tours and bicycle rental is the number of participants you need to pay for. 

Partial refund may apply when a customer for no fault of his/her own has a problem with the frame or critical parts of the bike which prevents him/her from using the bike during the rental period. Refund may apply from the time the problem is reported to us until the the bicycle is usable again, or when necessary the bike has been replaced.

Should third party service be booked by us on the customer’s behalf but not provided by us, their cancellation policy applies if it is stricter than our terms and conditions. 

Deposit

We accept a valid Visa or MasterCard credit card number as a security deposit for our rental bikes. If you do not have such a card, we ask for a reasonable cash deposit for the equipment rented, or your passport.

Bicycle rental

We rent all sorts of bicycles and bike equipment to individuals and groups for short and long term.

We expect our customers to order the right bike from us for the expected use.

We check our bicycles regularly and thoroughly but if we missed something, please point it out to us before you ride away from our shop.

Lost bike, stolen bike, broken parts or lost parts such as a bicycle lock or helmet must be paid for at cost price. 

There is no additional charge for the labor picking up spare parts and replacing them. We also don’t charge for the time the bicycle is being repaired and cannot be rented. 

What equipment is included with the bicycle rental?

Bicycle, helmet and lock are included with all our rentals. All our touring bikes and mountain bikes come with a rear rack to hold panniers/side bags. You can bring your own panniers, or rent some of our Ortlieb panniers or handlebar bag, frame pack, or seat post bag etc.

Basic multi tool and tube repair kit is included with all our long term rentals at no cost but used/damaged or lost equipment is charged at cost price.

Bicycle problems in Reykjavik

In case of a flat tire or a breakdown in Reykjavik we ask our customers to bring the bike back to us and we will give you a different bike or repair it on the spot. We may consider partial or full refund depending on what has happened. If you are stuck somewhere in Reykjavik with one of our rental bikes, you are most welcome to call us and we will see what we can do depending on our availability, your location and the problem at hand. Please note we don’t have staff and vehicles on standby at our shop which means we cannot guarantee a pick up service.

Bicycle problems outside of Reykjavik

We do our best to keep our customers on the road. We ask our customers to report the problem to us by phone as soon as it arises to help us keep delay to the minimum.

We can be reached by phone every day from 7 am to 11 pm. Time is critical when it comes to sending a bicycle part or a bicycle by public transport.

We expect our customers who rent our bikes for trips out of town to have basic knowledge on bicycle repair, i.e. how to fix a flat tire, to tighten bolts and screws before they fall out with unforeseen consequences. In case of worn tires or broken spokes as a result of regular use we will send a replacement part or have such parts replaced at a bicycle repair shop in the countryside at no cost to the customer.

We may send a part or even an entire bicycle to our customer by public transport, by bus or plane when practical. 

We may ask our customers to visit the nearest bicycle shop along the way for assistance. Please note that many villages in Iceland do not have a bicycle repair shop and some may have limited opening times. Please keep all bicycle repair receipts and bring to us upon return to our shop in Reykjavik.

Weight limit for bicycles:

Bicycles in general are made for the average person who weighs about 100 kg. Although one can expect our famous brand bikes such as TREK to handle 125 kg including luggage the chance of broken wheel bearings, broken axle or broken spokes increases with weight, especially when traveling over uneven / gravel / rocky surface. Our quality aluminum rear luggage racks are made to hold maximum 20 kg in total. 

The weather and conditions
All adventure trips and outdoor activities are weather and condition dependent. We reserve the right to change your itinerary or cancel your trip with your safety in mind.

Please keep in mind that Iceland is and will always be Iceland, the weather changes very fast and can change frequently during the day on our northern island. As the weather changes, the conditions for biking change.

In general, our tours are paced for the average person who’s in good health – not hard core athletes. 

Travel insurance
As with any and all world travel, we strongly recommend that you buy travel insurance in your home country which covers your cost should something get lost or stolen, or if you have to cancel your travel plan on short notice, or if you should endure physical injury. 

Please note that some general/standard insurance policies may not cover for example mountain biking or trekking in remote areas. If for any reason an incident is not covered by the participant‘s travel insurance, the responsibility remains with the participant to cover such expenses.

Alcohol and drugs
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances no refunds shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger. In such cases full cancellation charges apply.

Clothing
Appropriate footwear and suitable outdoor clothing must be worn. This is especially important in winter. When it is cold the toes are especially vulnerable. We recommend that participants wear warm footwear. We’ve got some extra clothing at our bike shop, i.e. hats, gloves, coats, some rain gear, thermal overalls etc. in case you didn’t bring the right clothes with you.

Luggage storage
Our bicycle rental customers are welcome to store luggage at our place during the rental period for free. Please note that Reykjavik Bike Tours and its employees shall not be held accountable in case something goes missing.